GC Surge DocsEverything you need to
run GC Surge.
GC Surge turns camera events into classified, actionable alarms across every site you protect. These guides take you from connecting your first device to running day-to-day operations, analytics, and billing.
75 guides across setup, operations, analytics, and support.
Quick start
What GC Surge is, how the platform fits together, and how to get up and running.
Setup & deployment
Onboard sites and devices — site keys, field activation, and bulk import.
Alarm intelligence
NOVA99x AI filtering, CMS forwarding, the alarm pipeline, and audit trails.
Analytics & reporting
Multi-site dashboards, KPI definitions, and reports.
Fresh in the docs
The latest guides and updates across the GC Surge documentation.
A mask marks part of a camera view so that GC Surge stops watching it. The Mask Editor describes its own job as “Draw timed or camera masks on the preview to control which areas are monitored.” Use it when a fixed part of the
Average Operator Processing Time shows the team-wide average time from an Operator taking responsibility for a site or alarm to closing its alarms.
Picked Sites is the number of distinct sites from which an Operator handled events during the selected period.
Alarms Handled counts alarms an Operator brought to a terminal state: closed with a closure tag.
Rollout Progress summarizes deployment health for the account using site-onboarding and device-connectivity counts and percentages.
The Users panel shows who is signed in, each user's role, and whether Operators are actively covering the current shift.
Sites with Assigned Operators is the live ownership view showing which Operator is responsible for each site and when they took it.
Sites Unassigned to Operators lists sites with incoming alarms that no Operator currently owns.
Explore the full library
Every guide, organized by area — setup and deployment, daily operations, analytics, administration, and support.