Everything you need to
run GC Surge.

This guide is for Super Admins growing an existing GC Surge operation — adding new sites, expanding the team, or managing multiple shifts at scale. Covers: Adding New Sites, Growing Your Team, Managing Multiple Shifts, Scaling NOVA99x, When

This guide is for Super Admins and shift managers who review performance data in GC Surge. It translates what you see in the dashboards into specific actions. For metric definitions, see Dashboard KPI Reference. Covers: APT Issues, Filter P

A single reference for every term used across GC Surge. Definitions here match exactly how each term is used in the platform and documentation. Covers: Platform Engines, Performance Metrics, Roles, Alarm Terminology, Operational Terms, Depl

This guide is for operators who have received a GC Surge invitation email. It covers how to activate your account, what you will see after your first login, and how to handle alarms in your first shift. Covers: Activating Your Account, Your

This page explains how to measure whether GC Surge is delivering results in your operation. It covers how to measure your baseline alarm processing time, what to expect from each engine, and how to read your Day 7 results. Covers: Establish

This guide gives you the fastest path from a new GC Surge account to your first live alarm handled in ZenMode. Follow the steps in order — the whole sequence takes under 30 minutes when your cameras are reachable over the network.

Settings is the personal configuration area in GC Surge. Click Settings in the bottom-left sidebar to open the modal. It contains three sections: Personal Information (your account details, available to all users), Close alarm flow ta

Answers to the most common questions about GC Surge — before signing up, during the trial, and before subscribing. Covers: Fit & Compatibility, Results & Expectations, Pricing & Trial, Platform & Setup.