GC SurgeDocsClose an alarm
2 min read

Close an alarm

Operators close alarms in ZenMode after starting a shift and assigning a site to themselves. You can close one alarm at a time or close multiple alarms together. Every closure requires a tag; closure notes are optional.

Before you begin

  • You must be signed in with the Operator role or have access to Operator mode.
  • You must start your shift before taking a site.
  • A site with open alarms must be available.
  • At least one alarm closure tag must be available.

Start your shift

  1. Open Alarm Center.
  2. Under Work Mode, select Operator.
  3. Click Start Shift in the top-right.
Alarm Center in Operator mode with the Start Shift button and an available site

Assign a site to yourself

  1. In Sites Unassigned to Operators, find a site with Available lock status.
  2. Click Assign to me. The site is assigned to you and opens in ZenMode.
Available site row with View and Assign to me actions

Only one Operator can hold a site at a time. If another Operator has already taken it, choose another available site or ask a Super Admin to reassign it.

Review the alarm

ZenMode displays the site's alarm timeline and camera tiles. Click an event card or timeline alarm to open its details, then review the video before deciding how to close it.

ZenMode timeline and camera grid with the Close all alarms button

Choose what to close

You can close alarms in three ways:

  • Close current alarm — closes only the alarm displayed in the event dialog.
  • Close all alarms in the event dialog — closes all open alarms for that sensor.
  • Close all alarms in the ZenMode toolbar — closes all open alarms in the selected viewing range.
Alarm event dialog with Close current alarm and Close all alarms options

Check the Alarms to be closed count before continuing, especially when using a bulk close action.

Select a closure tag and confirm

  1. In Closure tags, select the tag that best classifies the alarm outcome. A tag is required.
  2. Optionally enter Closure notes to add context that the tag does not capture.
  3. Review the site, alarm count, alarm time, true/false alarm counts, and sensor.
  4. Click Confirm.
Close Alarms dialog with required closure tag and optional closure notes

What happens next

The selected alarm or alarms are marked closed. GC Surge records the closure tag, optional notes, timestamp, and Operator identity in the audit trail. The open and closed counters in ZenMode update immediately.

Continue processing alarms, release the site with Unassign when another Operator should take it, or click End Shift when your shift is complete.

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