GC SurgeDocsAlarm Center - Operator View
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Alarm Center - Operator View

Alarm Center is the operator’s working environment during a shift. It shows your personal alarm queue, lets you pick and monitor sites, tracks your live performance KPIs, and — when your shift ends — automatically displays your Shift Performance Summary. To open Alarm Center, click Alarm Center in the left sidebar.

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During a Shift

The Alarm Center main screen has three areas: your personal KPI bar at the top, your site queue in the center, and the Online Users panel on the right.

Personal KPI Bar

  • ALARMS HANDLED — your count of alarms brought to a terminal state (closed with a tag, escalated, or released) during the current shift. Alarms you opened but did not close do not count.
  • COMPARATIVE DATA — your performance compared against the team baseline, so you can see where you stand relative to peers during the same window.
  • ALARMS/HOUR — your current alarm processing rate during this shift.
  • ALARM PROCESSING TIME — your average time from taking ownership of a site to closing its alarms, in seconds.
  • ALARMS — the current total alarm count across your queue.

Queued Sites Assigned to You

A list of sites in your queue that have incoming alarms waiting for action. Each row shows: Site name, Last event time, Events count, Lock status, and action buttons.

  • Sites with Available lock status are ready for you to pick.
  • Click the eye icon to preview the site feed before picking.
  • Click the assign icon to take ownership of the site and move it to your Picked Site.
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Assigning a Site to Yourself

In the Unassigned Sites table, find a site with Available lock status. Click the assign icon on its row — a tooltip shows Assign to me. The site moves immediately from the Unassigned Sites table to your Picked Site panel and its lock status changes to In Progress.

Picked Site

The site you are currently working. Shows:

  • Site Name — the name of the site you own.
  • Lock Status — In Progress while you are actively working it.
  • Last Event — time of the most recent alarm from this site.
  • Events — total alarm count for this site in the current window.
  • View ZenMode — opens the site in ZenMode for alarm processing. See ZenMode for the full alarm-processing workflow.
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Online Users

The right panel shows which team members are currently online. Use it to know who is available if you need to hand off a site or coordinate during a high-volume window.

  • Green — active
  • Red — offline
  • Blue — currently in ZenMode or handling alarms

After a Shift — Shift Performance Summary

When you click End Shift in ZenMode, you are taken directly to your Shift Performance Summary. The dashboard loads automatically with data from the shift that just ended. Admins can view the same summary for any operator from the leaderboard in Alarm Center — Admin View.

Metrics

Every metric is shown in three columns: Last Shift (your results from the shift that just ended), My Average (your personal average across all shifts), and All Operators Average (the team average for the same period).

  • Cameras handled in shift — the number of unique cameras you covered, shown as a count and as a percentage of your total assigned load.
  • Alarms handled — total alarms you closed with a decision and disposition during the shift.
  • Average alarm processing time (APT) — your average time from taking ownership of a site to closing its alarms, in seconds. Matches the platform-wide APT definition.
  • Alarms filtered by AI — how many alarms NOVA99x removed before they reached you, shown as a count and as a percentage of total incoming alarms. A high percentage means most noise was filtered automatically.

Charts

  • Alarm handling over time — a chart showing alarms handled and alarms not handled across the shift, with the team average as a reference line. Unhandled alarms are alarms you did not take action on during the shift window.
  • Feedback classification breakdown — a donut chart showing how you classified the alarms you handled, using the closure tags configured by your admin. This data feeds back into NOVA99x training and customer reporting.

Disposition Insights

An AI-generated recommendation based on your shift data — for example, adjusting an alarm profile to reduce false triggers from a specific repeated cause.

Best Practices

  • Check your alarm processing time against the team average. If yours is consistently higher, review your ZenMode workflow. Common causes: not using True Alarms Only during busy periods, or handling events one by one instead of using batch close.
  • Use the Alarms filtered by AI percentage as context. A very low percentage may indicate a site’s alarm threshold is set too broadly — flag it to your admin for NOVA99x review.
  • Share the classification breakdown with your Admin. Recurring patterns — such as frequent loitering detections or door forced-open events — may indicate a camera placement or alarm profile that needs adjustment.
  • Pick the site with the most events first during peak windows. The Events count in the Queued Sites table shows you where the most activity is concentrating.
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