Home Dashboard

The Home dashboard is the first screen displayed after login and serves as the daily operational command view. It provides a real-time snapshot of alarm activity, site status, and operational readiness. Start every shift with a review of the Home dashboard before entering more specific workflow modules. Covers: What the Home Dashboard Does, Dashboard Sections, Efficiency Overview.

What the Home Dashboard Does

Home is designed for fast comprehension at a glance — it tells you immediately whether your operational environment is normal or whether something requires immediate attention. New accounts display an email verification banner below the Efficiency Overview cards until the administrator email address is confirmed. Until the email is verified, several flows stay gated: subscribing to a paid plan, transferring Site Key ownership, receiving invoices, and resetting your own password. Click the link in the verification email (check spam), or click Verify Email in the banner.

Dashboard Sections

Efficiency Overview

Displayed at the top of the dashboard under Efficiency Overview, these cards provide a real-time view of your operation's key metrics, each with a trend indicator showing percentage change versus the previous period. Use the Viewing Period dropdown at the top right of the section to set the time window for the displayed data. Preset time windows: Last 24h, Last 7 days, Last 30 days, or a custom date range. If your account or cameras are newer than the selected period the cards show zero or a dash and populate automatically once enough data accumulates. An Explore full analytics shortcut links directly to the Analytics Dashboard. The cards shown are: Total Alarms, Passed to Operator, Filtered by NOVA99x, Time Saved, Cost Saved, Potential Capacity, and Potential Revenue.

What Each Efficiency KPI Means

• Total Alarms — every alarm received from your cameras during the selected period.
• Passed to Operator — alarms that reached operators for review after NOVA99x filtering.
• Filtered by NOVA99x — how many alarms NOVA99x classified as non-actionable and filtered out before they reached an operator (higher is better). No AI filter is 100% accurate, but NOVA99x is conservative — ambiguous events are passed through to operators, so filtered events skew toward clear false positives. Every event, filtered or not, stays searchable in Video Search for audit.
• Time Saved — an estimate of operator time saved: filtered alarms × average processing time per alarm (your account’s own observed figure from operator session tracking, typically 30–90 seconds). An estimate for communicating impact, not a billable figure.
• Cost Saved — Time Saved × operator hourly rate (a configurable per-account setting that defaults to a regional industry average). Directional — set the rate explicitly to reflect your real payroll cost.
• Potential Capacity — the estimated percentage of additional capacity your operators could absorb using the Time Saved, at the same alarm rate per camera. Shown as a percentage headroom on the Home dashboard. Assumes current headcount and schedule; treat it as an upper bound for growth planning, not a hiring decision.
• Potential Revenue — the revenue potential from the Potential Capacity headroom, using your configured average revenue per monitored camera. Override the default rate in account settings to match your real ARPU. Directional, not a procurement forecast.

How to read KPI cards correctly:

• A rising alarm count is not automatically bad — it may reflect a newly activated site. Context matters.
• A falling alarm count is not automatically good — cameras that go offline stop generating alarms and will make the count drop.
• Use the Home KPI cards as a trigger for further investigation in Analytics or Video Search, not as a standalone conclusion.

Your Cameras

Below the KPI cards, the Your Cameras section displays each registered site and its connected cameras as visual cards with thumbnails and current operational status. This lets supervisors quickly identify sites or cameras that need attention without leaving the Home screen.

Site card states:

• Real alarm / False alarm — for an active camera, the card shows the result of its most recent alarm: Real alarm (green) or False alarm (red).
• Pending / Not activated — Site key has been generated but field activation has not completed.
• Other status states may reflect connectivity or configuration issues requiring investigation.

Alarm Center

The Alarm Center is a separate workspace accessible from the Operations section of the sidebar. It is the real-time shift operations hub — showing live operator assignments, the unassigned sites queue, the operator leaderboard, team availability, and shift performance data. The Home Dashboard provides the account-level overview; the Alarm Center provides the live shift view.

Supervisors typically open Alarm Center after reviewing the Home dashboard KPI cards. Operators go directly into ZenMode for alarm processing and return to the Alarm Center to view their queue.

Daily Usage Pattern

At Shift Start

1. Review the KPI cards. Note whether alarm volume is significantly higher or lower than the previous period.
2. Scan site cards for any sites not showing Active status.
3. If anomalies are found, navigate to the Analytics Dashboard or Video Search for further context before beginning operator assignments.
4. Record any anomalies in your shift handoff notes.

During the Shift

• Return to Home after completing a significant workflow in Video Search or ZenMode to re-check KPI state.
• Use the site card view to direct operators toward sites with elevated alarm activity.

At Shift End

• Capture a screenshot of the Home dashboard for shift handoff records.
• Document any KPI trends or site status changes in the handoff notes for the incoming shift.

Best Practices

• Pair Home with the Analytics Dashboard. The Home dashboard provides point-in-time values. The Analytics Dashboard provides trend direction. Elevated Home KPIs need trend context before action is warranted — a spike that has been climbing for two weeks requires different treatment than a one-day anomaly.
• Standardize review cadence. If every operator independently decides when to check Home, coverage gaps emerge. Define a required Home review: on login, at shift midpoint, and at shift end.
• Use Home during onboarding validation. After a new site is activated, the Home dashboard is one of the fastest ways to confirm that cameras are generating events and the site is healthy.