GC SurgeDocsAssign an operator
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Assign an operator

A Super Admin can assign an operator to a site directly from the Home Dashboard, routing that site’s alarms to the operator’s queue. Operators can also self-assign from their own dashboard during a shift.

Before you begin

  • The operator must already be invited and have an active account. See .
  • The operator must have started their shift. Sites cannot be assigned to an operator who has not started a shift.
  • The site must appear in Sites with Unattended Open Alarms — meaning it has open alarms and no operator currently assigned to it.

Assign from the Admin Dashboard (Super Admin)

  1. Open the Home Dashboard from the left sidebar.
  2. In the Sites with Unattended Open Alarms table, find the site you want to assign.
  3. In the Actions column, click the assign icon (person icon) on that site row.
  4. Select the operator from the dropdown. The site moves to the Sites with Assigned Operators table and appears in the operator’s QUEUED SITES ASSIGNED TO YOU panel.

To unassign an operator from a site: In the Sites with Assigned Operators table, click the red unassign button on the site row. The site returns to Sites with Unattended Open Alarms.

Self-assign from the Operator Dashboard (Operator)

  1. Start your shift by clicking Start Shift on your Operator Dashboard.
  2. In the Sites with Unattended Open Alarms table, find a site with an Available lock status.
  3. Click the assign icon (person icon) on that site row. A “Site successfully assigned to you” banner confirms the assignment.
  4. The site opens in ZenMode automatically and also appears in your PICKED SITE panel with lock status In Progress.

To unassign yourself from a site: In ZenMode, click Unassign or Back To New Alarms. A “Site successfully unassigned” banner confirms the release. The site returns to the unattended queue.

What the operator sees after assignment

  • The site appears in QUEUED SITES ASSIGNED TO YOU with status QUEUED and an alarm count.
  • Three action icons are available on each queued site: assign to yourself (person icon), lock/unlock (padlock icon), and view in ZenMode (eye icon).
  • Click the eye icon to open ZenMode and begin processing alarms for that site.

Note on shift-based pre-assignment

When an operator is invited and assigned to a shift, all sites linked to that shift appear automatically in the operator’s QUEUED SITES queue at the start of each shift — no manual assignment needed. Manual assignment (as described above) is used for ad-hoc coverage outside the standard shift routing.

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